Something on your mind about Off Head?

Reminders are delivered as notifications by your phone's operating system, and a few things can silently block them:

• Notification permission — check that notifications are allowed for Off Head in your phone's Settings, and that the “Reminders” switch is on inside the app (Settings → Notifications).
• Focus / Do Not Disturb / Sleep modes (iOS) can suppress or delay alerts. Add Off Head to your allowed apps if you use them.
• Battery optimization (Android) can kill background delivery. Exempt Off Head from battery optimization in system settings.
• Force-closing the app can prevent locally scheduled notifications. We run a server backstop that re-sends missed one-time reminders as push notifications about 10 minutes after they were due, but it requires you to be signed in and to have granted notification permission — and delivery is still ultimately up to Apple/Google.

Honest note: no reminders app can guarantee delivery — the OS has the final say. Please don't rely on Off Head alone for anything critical, especially medication. That's not modesty; it's how phones work.

Open your profile (the avatar on the home screen) → Preferences → switch off Polish with AI. Captures are then cleaned and organized entirely on your device — nothing you capture is sent to the AI. Results are a bit more literal, but it all stays local.

One clarification: the Ask feature is itself an AI feature — asking a question sends the question plus your most relevant memories to the AI whenever you're signed in and online, regardless of this switch. Offline or signed out, Ask falls back to an on-device keyword search. Details in the Privacy Policy.

Both live in the app under your profile → Account:

• Forget everything erases all your memories and reminders (from your device and our server) but keeps your account.
• Delete account erases your account and everything in it, permanently.

Full details — including what to do if you can't open the app anymore — are on the account deletion page.

There's no self-serve export button in the app yet. Email [email protected] from your account's email address and we'll send you a copy of your memories and reminders in a machine-readable format, normally within 30 days (usually much faster).

Yes — it's built local-first. Your memories and reminders are stored on your device, so capturing, browsing, and locally scheduled reminders all work with no connection. When you're back online and signed in, changes sync to your account. AI polish and AI answers need a connection; offline, the app uses its built-in parser and keyword search instead.

On the sign-in screen, choose the password reset option and enter your account email — you'll get a reset link by email. If it doesn't arrive, check spam, and make sure it's the address you signed up with. Still stuck? Email [email protected].

Check that Off Head has microphone and speech-recognition permission in your phone's settings. Speech-to-text is done by your phone's own recognition service (Apple's or Google's), so it also needs whatever that service needs — on some devices, a network connection. You can always type instead.

On your device first, and — when you're signed in — synced to our US-hosted database, where access rules enforce that only your account can read your rows. No analytics, no ads, no trackers, no selling data, and your content is never used to train AI models. The whole story is in the Privacy Policy; it's written to be actually readable.

We genuinely want it: [email protected]. Bug reports with steps to reproduce go to the top of the pile.