Account deletion
How to delete your Off Head account
You can delete your account and everything in it yourself, from inside the app, in under a minute. No email required, no waiting period, no retention tricks. This page explains the steps, exactly what gets erased, and what to do if you can no longer open the app.
Delete from inside the app
- Open your profileTap your avatar (the circle with your initial) on the home screen to open Settings.
- Scroll to “Account”At the bottom of the settings screen.
- Tap “Delete account”It's marked in red: “Erases your account and everything in it, forever.”
- ConfirmThe app asks once — “Delete your account? This permanently deletes your account and everything in it. This cannot be undone.” Confirm, and it's done. You're signed out immediately.
What gets erased
Deleting your account permanently removes, from our servers, effective immediately:
- your account and sign-in credentials, and your profile (display name, plan);
- every memory — titles, text, transcripts, and all extracted details — and its AI-search embedding;
- every reminder and its schedule;
- your devices' push notification tokens;
- if you signed in with Apple: the stored Apple token, after we use it to tell Apple to revoke your Sign in with Apple grant — so Apple no longer links your Apple ID to Off Head, and a future sign-in would be treated as brand new.
Residual copies inside encrypted database backups expire automatically within about 30 days and are never restored into the live service. No data is retained “for analytics” — we don't have analytics.
What deletion doesn't touch
- The app on your phone. Any data still cached on your own device is under your control — deleting the app from your phone removes it. You can also use Settings → “Forget everything” before deleting your account if you want the device wiped too.
- Your App Store / Google Play account. Subscriptions, if you have any, are managed by Apple or Google — cancel there. Deleting your Off Head account does not cancel an app-store subscription.
- Emails you've sent us. Ordinary support correspondence is kept as any business keeps its mail; ask us at [email protected] if you want it deleted as well.
This is irreversible. There is no undo, no grace period, and no way for us to recover your memories after deletion — the deletion is real. If you only want a clean slate, use “Forget everything” instead (same Account section): it erases all memories and reminders but keeps your account.
If you can't access the app
Lost the device, can't sign in, or already uninstalled? Email [email protected] from the email address on the account with the subject “Delete my account”. We'll verify it's really you (we may ask you to confirm from that address) and delete the account manually, normally within a few days and at most within 30. We'll confirm by email when it's done.
If you signed in with Apple using a hidden relay address and no longer know it, mention that — we'll work out the verification with you. You can also revoke Off Head's Sign in with Apple access yourself at any time in your device's Settings → Apple ID → Sign-In & Security.